Our Satisfaction Promise

Federal law requires that we inform you of the right to cancel listed below. However, in addition to these rights, if you’re not completely happy with your OnDoc subscription, you may cancel your subscription for a refund within 30 days from the date of your original subscription for a full refund of your first month’s subscription fee – Please read detailed Subscriptions; Payments; and Cancellations Guidelines below!

First Time Buyers

You, the buyer, may cancel this order within three business days from the date of this transaction (Five business days for Alaska residents and 15 business days for residents of North Dakota who are age 65 or over). 

Subscriptions; Payments; and Cancellations.

(a) Subscriptions. By registering for our service, you obtain access to the Service (a “Subscription”). Each Subscription and the rights and privileges provided therein is for use within the household members (and spouse) under 26 years of age that reside at the residence. OnDoc reserves the right to change prices for Subscriptions at any time, and does not provide price protection or refunds in the event of promotions or price decreases. 

(b) Payments. You agree to pay in full your monthly subscription charges that may apply to your Account. If you do not pay on time or if OnDoc cannot charge your payment method for any reason, OnDoc reserves the right to either suspend or terminate your access to the Service and Account and terminate this agreement. You are expressly agreeing that OnDoc is permitted to charge the payment method designated on your registration with the Service and, if applicable, thereafter at regular intervals for the remainder of your Subscription Term. 

(c) AUTOMATIC RENEWAL TERMS: To facilitate continuity of the Service to you, each paid Subscription contains automatic renewal terms. OnDoc will automatically renew your Subscription Monthly (each a “Subscription Term”), on the anniversary of that date that OnDoc first charges your Account for the first Subscription fee, and, as authorized by you during the Subscription sign-up process, OnDoc will charge your Account with the applicable Subscription (unless you cancel prior to the anniversary date). Each Subscription renewal period is for the same Subscription Term as the prior one, as agreed between you and OnDoc. YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME, PROVIDED THAT ANY SUBSCRIPTION FEES CHARGED PRIOR TO THE EFFECTIVE DATE OF CANCELLATION WILL NOT BE REFUNDED, IN WHOLE OR IN PART. If you cancel your Subscription, your access to and use of the service will be shut off once your then current pre-paid Subscription Term expires. OnDoc reserves the right to modify pricing at any time (but not the price in effect for your then-current Subscription Term), upon advance notice to you. If you have not cancelled your Subscription within the specified time after receiving notice of a price change, your Subscription will auto-renew at the price indicated in your notice.

(d) CANCELLATION TERMS: Upon first signing up for a Subscription to the Service, you shall have seven (30) calendar days to cancel for a full refund. IF YOU CANCEL YOUR ACCOUNT AT ANY TIME AFTER THE INITIAL THIRTY DAYS, YOU WILL NOT RECEIVE ANY REFUND. You may cancel your Subscription at any time, and such cancellation shall become effective upon expiration of your then-current Subscription Term. You agree and understand that you will be charged Subscription fees until the expiration of your then-current Subscription Term and Subscription fees will not be refunded, in whole or in part, subject to applicable law. You will not be eligible for a pro-rated refund of any portion of the Subscription fees paid for any unused days of the then-current Subscription Term. If you have any problems or concerns with your cancellation, please contact us at https://on-doc.com/support-request/ for assistance.


This discount card program is NOT insurance, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, please click here. | Limitations, Exclusions and Exceptions | Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475. Not available to VT or WA residents.