Frequently Asked Questions

No. OnDoc is not an insurance program. It’s a simple, affordable, and convenient way for people to receive non-emergency care they need quickly. It is not intended to replace your primary care physician, nor treat chronic or emergency conditions. It is a very easy and cost effective alternative solution.

OnDoc is a great program for people who currently have full coverage insurance, some insurance or no insurance at all. You can access a physician on any smartphone, tablet, or computer in 10 minutes at any time to answer a question, get peace of mind, or a prescription. With OnDoc, you can contact a doctor 24/7 and get a prescription written (no visit fee), if medically needed. Or, you can email a specialist and get personalized answers to your medical questions within a few hours.

Yes. All physicians are U.S. based board certified Internists, and state licensed pediatricians and family practice practitioners.

Yes. Your OnDoc account includes all dependent family members in your household. There are no age requirements.

No. One card and member number includes all of your family household members. You are able to order additional cards at a small fee. Additional cards are not typically necessary. All family dependents can download the app or log in to the OnDoc member portal to utilize all of your benefits.

Teladoc provides members with 24/7 access to doctors via telephone and/or video calls utilizing any smart device, tablet, or computer. You simply need to dial the toll-free number or click on the visit link in the Member Portal.

Yes, when medically determined and appropriate. They can write prescriptions in most states for a variety of therapeutic medications. It is up to the doctor to recommend the best treatment. They do NOT issue prescriptions for DEA substance controlled products, non-therapeutic, and/or other drugs which may be harmful due to their potential for abuse.

There are many non-emergency medical conditions that can be treated including but not limited to:

  • Cold and flu symptoms
  • Poison Ivy
  • Pink eye
  • Bites/Stings
  • Rashes
  • Allergies
  • Sinus problems
  • Bronchitis
  • Ear infection
  • Respiratory infection
  • Urinary tract infections
  • Many more

All health records remain totally private and protected to safeguard your personal information. You are in control to determine who can see the information contained within your records.

No. Not only is there a 30 day money-back guarantee, but you can also cancel at any time.

No. You can use the services as often as you need with no additional out of pocket costs.

The telehealth services are a 24/7 contact a doctor service that allows access to a family physician or pediatrician, with no visit fee. Within minutes, you’ll be talking with a doctor (by phone or online video) to get a diagnosis, treatment options and a prescription, if medically needed. It’s for short-term, “acute care” needs like…

  • Cold and flu symptoms
  • Bronchitis
  • Allergies
  • Poison ivy
  • Pink eye
  • Urinary tract infection
  • Respiratory infection
  • Sinus problems
  • Ear infection
  • and more!

Doctors Online provides 24/7 access to specialist physicians via the web / app to answer your medical questions. You won’t get a prescription through this service, but you will receive trustworthy, personalized medical advice in a few hours. Your expert team includes:

  • Board-certified physicians
  • Specialists
  • Psychologists
  • Pharmacists
  • Dentists
  • Dietitians
  • Fitness trainers

You will receive an email which contains your Member ID and Group # within five business days.  Once you receive this information, you can access your benefits by completing the Teladoc and Doctors Online registrations in your member portal. 

Please watch this video for simple step-by-step instructions on how to complete these registrations.